By Chris DeVany
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Additional resources for 90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment
This doesn’t imply that your current state is wrong or bad, but simply that there is some other state in which you would rather be. 3. Start solving problems by relating to the world around you. We attend, or pay attention, to what is going on around us. This gives us observations, or data. We try to understand this data using our existing knowledge and beliefs. ” If the answer is yes, we have at least an implied desired outcome. 4. When we have identiﬁed a meaningful gap, we create strategies for bridging it by generating solutions that we might use, Communication Breakdowns 33 narrowing these solutions to those that we like best, and converting the solutions to action plans.
Managing My Team’s Performance. How effectively and consistently am I conveying goals and supporting team success against these goals? 3. Managing My Team Members’ Performance. How frequently and consistently am I meeting with, observing, and coaching team members and providing support for customer service success? Your job now is to take what you know about your sales cycles, how team members are performing, and what your best customers are telling you, and apply it to your customer service operations.
Write down your team members’ quarterly goals. • Communicate these goals to your team members just before the new quarter starts. • Direct your team members to schedule accomplishing their quarterly goals in bite-size daily, weekly, and monthly increments as necessary. How will they know and measure that, after one month, they are at least one-third of the way toward each and every one of their quarterly goals? • Execute your team members’ quarterly plan. • Review your team members’ quarterly plan at least once a month to ensure satisfactory progress (consider having each 16 MAKING THE TEAM WORK team member submit a Quarterly Goals Progress Report to you the last Monday of each month).
90 days to a high-performance team : a complete problem-solving strategy to help your team thrive in any environment by Chris DeVany